Refund policy

We want you to shop with confidence and will work with you to resolve genuine product or order issues.

Please choose carefully when placing your order. We do not accept returns or provide refunds for change of mind or incorrect product selection.

A return, replacement or refund may be available where a product:

·       is faulty;

·       is not as described;

·       is materially different from a sample or representation; or

·       otherwise does not meet your rights under Australian Consumer Law.

Our 14-day return process applies to eligible returns under this policy and does not limit any rights you may have under Australian Consumer Law.

Unless a product is faulty or another legal right applies, returned products must be unopened, unused and in their original condition.

To request an eligible return, contact us within 14 days of delivery.

Email customers@hairnbeautyhub.com.au with your order number and details of the issue. We may request photographs or a short video.

Beauty, Skincare & Consumable Products

For hygiene and safety reasons, opened or used skincare, cosmetics, beauty products and other consumable products cannot be returned for change of mind or incorrect selection.

This does not affect your rights under Australian Consumer Law where a product is faulty or otherwise does not meet the applicable consumer guarantees.

Electrical Products

Electrical products may be covered by a manufacturer's warranty.

Warranty periods, terms and claim processes vary by product and manufacturer.

Where appropriate, we may assist with a warranty claim. Return postage for assessment or warranty service is generally the customer's responsibility, except where Australian Consumer Law requires otherwise.

Warranty coverage generally does not apply to damage caused by misuse, accidental damage, intentional damage or user error.

Return Postage

Unless Australian Consumer Law requires otherwise, customers are generally responsible for postage costs when returning products.

Where an eligible claim is accepted and a repaired or replacement product is sent to you, Hair N Beauty Hub will cover the applicable outgoing postage cost.

Nothing in this policy excludes, restricts or modifies any rights you have under Australian Consumer Law.

For returns and refund enquiries: