Shipping policy

Hair N Beauty Hub is an Australian online store operated by 5C Novo Pty Ltd (ABN 45 155 839 124).

We aim to process orders within 2 Business Days. Orders are fulfilled and dispatched from several warehouse locations across Australia, with delivery available throughout Australia and New Zealand.

Please make sure your delivery address and contact details are complete and accurate when placing your order.

Australia Delivery

Postage charges are calculated according to the weight of your order and are displayed at checkout.

The delivery services and estimated delivery timeframes available will depend on your location and the delivery option selected.

Delivery timeframes are estimates only and may vary due to circumstances outside our control.

New Zealand Delivery

We deliver to New Zealand using available international postage and courier services.

Charges are weight based and the available delivery options and costs are shown at checkout.

Prices are displayed in Australian Dollars (AUD).

Customers in New Zealand are responsible for any applicable customs duties, taxes or other import charges imposed by New Zealand authorities.

Failed Delivery

Please ensure your delivery details are correct before completing your order.

If delivery cannot be completed because of an incorrect or incomplete address, inability to access the delivery location, failure to collect an order or another circumstance outside our control, the order may be returned to us.

Where an order is returned to us, applicable return postage costs and a 25% restocking fee may be deducted from any refund.

If you would like the order resent, a redelivery charge will apply. The 25% restocking fee does not apply where an order is reshipped.

Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact us within 30 days of the order date so we can investigate the delivery with the relevant postage or courier service.

Email: customers@hairnbeautyhub.com.au

Damaged Orders

If your order arrives damaged, please contact us with your order number and photographs or a short video clearly showing the damage.

Email: customers@hairnbeautyhub.com.au

Delivery Protection

Where additional delivery protection or cover is available, the applicable option and cost will be shown at checkout.

Hair N Beauty Hub currently delivers throughout Australia and New Zealand.